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Account Manager

Technomic is seeking an Account Manager to join our team out of our Chicago office!

Only Technomic delivers a 360 view of the food industry. We drive growth and profitability for our clients by providing the most reliable, consumer-grounded, channel-relevant data, with forward-looking, strategic insights. Our services range from major research studies and management consulting solutions to online databases and simple fact-finding assignments. Our clients include food manufacturers and distributors, restaurants and retailers, other foodservice organizations, and various institutions aligned with the food industry. 

The Account Manager oversees a book of business and client portfolios across Technomic’s tools and services in order to provide the highest level of support and engagement for our clients. Responsible for retention of our programs, this position requires strong relationship management and understanding of our programs and services.   

Responsibilities:

  • Oversees a book of business and client portfolios across Technomic’s tools and services
  • Manages client relationships with assigned accounts; providing excellent client service and communication
  • Actively works to achieve high levels of retention and identifies leads and opportunities to grow client portfolios
  • Maintains renewal rate goals and process for existing clients
  • Develops and builds relationships with main contacts and key users
  • Effectively carries out the on-boarding process for new clients 
  • Responds appropriately to client questions and requests in a timely manner
  • Ensures on-time completion of all projects
  • Leads trainings and webinars on multiple online databases
  • Partners and communicates effectively with internal departments including accounting, sales, product development, research and consulting practice
  • Upholds team objectives, goals, and measurement process
  • Maintains accurate and timely reporting related to retention and client relationship metrics

 

Knowledge, Skills & Abilities:

  • 2-5 years of sales, account management or marketing experience preferred
  • Bachelor's degree or above 
  • Experience with client facing meetings and presentations
  • Proven track record of developing and maintaining relationships
  • Knowledge of Salesforce or other CRM interface, experience with utilizing on-line programs and databases
  • Food service knowledge and/or willingness to stay current with industry and trends
  • Proficient in Excel; PowerPoint; Outlook
  • Excellent written/verbal communication skills; highly professional with ability to effectively communicate with business leaders
  • Self-starter and works well both independently and with other team members
  • Well-organized, ability to meet deadlines; adaptable
  • Professional and hardworking; aptitude for learning
  • Must be able to multi-task and have good time management skills
  • Analytical and problem-solving skills; understanding of market research
  • Must be dependable and highly motivated
  • Fosters teamwork, working cooperatively and effectively with others to set goals
  • Problem resolution and able to make sound decisions

 

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Technomic is an Equal Opportunity Employer.  Technomic does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business needs.