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Registration Coordinator

Winsight is a leading B2B media company that provides actionable information and market intelligence to business leaders and suppliers in four of the fastest growing industries – convenience retailing, restaurants, grocery and noncommercial foodservice. Our culture is one of growth, freedom and responsibility.

We offer excellent career growth opportunities, 401(k), medical, dental, life insurance, Open PTO, smart, dynamic coworkers and a positive, results-oriented environment.

Winsight is seeking a highly-detailed Registration Coordinator to join our Events team out of our Mesa, AZ office. 

The Registration Coordinator has responsibilities supporting the Conference Management team by managing the registration for six large events per year. This position will be responsible for the development of event registration paperwork, providing excellent customer service and execution of the onsite registration process for each event.

Responsibilities

  • Manage initial event registration setup for both attendees and exhibitors, partnering with Marketing to input content into event registration sites using Cvent platform, vendor relations and onsite logistics
  • Work with Cvent for onsite badge printing
  • Ensure registration sites are in compliance with company’s best practices, privacy and data policies
  • Provide superior customer service support by taking registration calls, responding to emails, and providing registration support to attendees both pre-conference and onsite
  • Manage weekly registration reporting by comparing how many attendees registered vs how many rooms are booked against contract
  • Work closely with Marketing to plan and produce content and help influence the visitor pre-booking communications schedule of activity, as well as content necessary for distribution of key event related email communications to registered attendees
  • Collect information from internal teams, format and maintain template for internal conference agendas 
  • Maintain weekly agenda updates and distribution to internal team and ensuring agenda section of conference website is up-to-date
  • Assist attendees with booking accommodations if necessary 
  • Monitor room pick ups
  • Work closely with hotel lead to ensure compliance with all room reservations related concessions (rates, oversell, upgrades, etc.)

 

Knowledge, Skills and Education Requirements

  • College degree in related field of equivalent
  • Minimum of 2-5 years of documented related experience, knowledge of the hospitality/event show industry
  • Strong knowledge of registration planning process, registration software, Cvent preferred, but not required
  • Attention to detail is required
  • Excellent oral and written communication skills
  • Strong, positive customer service skills
  • Ability to multi-task, prioritize and manage time according to deadlines
  • Ability to work well independently and collaboratively
  • Willingness to travel required 
  • Proficiency in MS Office applications

Winsight is an Equal Opportunity Employer. Winsight does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business needs.