Senior Account Manager (Customer Success/Customer Experience)

Full-Time

For over 50 years, Technomic, a Winsight Company, has provided foodservice clients around the globe with the research, insights and strategic consulting support they need to enhance their business strategies, decisions and results. Our services range from major research studies and management consulting solutions to online databases and simple fact-finding assignments. Our clients include food manufacturers and distributors, restaurants and retailers, other foodservice organizations, and various institutions aligned with the food industry.

Position Objective

Technomic is seeking a dynamic, qualified Senior Account Manager to join our firm. We offer the opportunity to manage a well-rounded portfolio of clients across Technomic’s products and services. Account Managers are responsible for maintaining high levels of retention by driving the value of our programs to support our clients and their business needs. They are the key to managing our customers’ success.

Position Responsibilities

Our company is looking for a talented and experienced Senior Account Manager. We need a self-motivated individual with proven experience and an outstanding track record in supporting and driving client engagement and maintaining high renewal rates. In this position, you will be responsible for overseeing a book of business across Technomic’s products and services, which are housed on our Ignite research platform (our leading SaaS platform for the foodservice industry).

The ideal candidate will have a track record of relationship management, customer success management, providing trainings and presentations, collaborating internally, and managing contract negotiations for renewals with existing clients. Candidates must be extremely comfortable with training, presenting, contact negotiations and multi-tasking. Limited travel to clients will be required.

Responsibilities include managing client relationships with assigned accounts; providing excellent client service and communication, actively working to achieve high levels of retention through our renewal cycle including ongoing engagement with clients to our Ignite platform, managing and conducting business reviews, contract management, and trainings.

To be successful in this role, you must be able to partner and communicate effectively with internal departments as well as clients. This includes appropriate and timely responses, ensuring on-time completion of projects, maintaining accurate and timely reporting and being able to manage many moving pieces.

Knowledge, Skills & Abilities

  • 5-7 years of sales, account management, customer success, customer experience or marketing experience preferred
  • Bachelor's degree or above
  • Strong communication skills (verbal & written)
  • Strong analytical and problem-solving skills
  • Ability to work independently, with team members, and internal departments
  • Experience with client facing meetings and presentations
  • Proven track record of developing and maintaining relationships
  • Food service knowledge and/or willingness to stay current with industry and trends.
  • Knowledge of Salesforce or other CRM interface, experience with utilizing on-line programs and databases.
  • Proficient in Excel; PowerPoint; Outlook

Technomic is an Equal Opportunity Employer. Technomic does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business needs.

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