Service Desk Administrator

Full-Time

Winsight is a leading B2B information services company focused on the food and beverage industry, providing insight and market intelligence to business leaders in every channel consumers buy food and beverage – convenience stores, grocery retailing, restaurants and noncommercial foodservice – through media, events, data products, advisory services, and trade shows.

Position Objective

Winsight is looking for an eager Service Desk Administrator (Entry Level) to join our Information Technology team.

Position Responsibilities

  • Provide end user support and maintain the highest customer service standards (Help Desk)
  • Build and implement software standards for servers and end-user workstations
  • Use Intune to maintain user systems imaging, security patching, software and hardware inventory
  • Pilot and implementation of new technology and systems to optimize the end user experience
  • Maintain information technology strategies by researching, testing, and implementing enterprise applications and systems
  • Responsible for daily backend administration of client facing line of business tools and systems including, but not limited to, Office 365, ADFS, Active Directory, and Azure
  • Ensure and enforce integrity of controls, policies, and procedures
  • Recommend information technology strategies, policies, and procedures by evaluating organization needs; identifying problems; evaluating trends; anticipating requirements
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Contribute to team effort by accomplishing related results as needed
  • Other duties as assigned

Knowledge, Skills & Abilities

  • Customer service skills are a core requirement for this position
  • People-friendly written and verbal communication skills
  • Knowledgeable of Active Directory account management
  • Ability to review data from multiple sources in order to provide analysis and appropriate action
  • Ability to multi-task and work on multiple projects, sometimes under pressure and under minimum supervision
  • Participation in 24/7 on call rotation schedule as needed and the ability to respond to after-hours project demands and critical situations 24/7

Certifications: Microsoft MCP, or MCSE or VMware VCP desired.

Bachelor’s degree in Computer Science or similar field or commensurate experience, a plus

Winsight is an Equal Opportunity Employer. Winsight does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business needs.

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